We Find Ways Kamo? - Kliyente ng BDO, Galit na Galit Matapos Matuklasang Nawala ang 29,000 Pesos Sa Kanyang BDO Account

Ang Banco De Oro ay naharap ngayon sa isa na namang scam na alegasyon sa loob ng kanilang banko. Sa kanilang 'piling-up claims' ...


Ang Banco De Oro ay naharap ngayon sa isa na namang scam na alegasyon sa loob ng kanilang banko. Sa kanilang 'piling-up claims' laban sa kanilang mga serbisyo, ang mga tao ay nagsisimulang mag-alinlangan sa kanilang “We find ways” one-liner.

Si Jester Menes Javierto ay labis na nadismaya sa serbisyo ng BDO dahil sa isang kahina-hinalang transaksyon. Nawalan siya ng 29,000 sa isang transaksyon na hindi niya ginawa. Ayon kay Jester, nakatanggap siya ng isang OTP noong Oktubre 30 at isang tao ang tumawag sa kanya na nagpapakilalang agent ng BDO at tinanong ang numero ng kanyang OTP. Dahil sa masamang signal, naputol ang linya.

Sinabi ng binata na hindi siya nagbigay ng anumang detalye sa caller. Noong ika-5 ng Nobyembre ay nabawasan ng 29,000 pesos ang kanyang account.  Mas masahol pa dito, nalaman ng biktima na ang kanyang nakarehistrong numero sa bangko ay nabago nang hindi niya alam.

Pagkatapos ay inireport niya ang nangyari at nakatanggap ng sulat pagkatapos ng 20 banking days. Ang sulat ay nagsasabi na ang pera ay non-refundable at pinapayuhan na personal na makipag-usap sa Branch Manager. Negatibong sagot lamang ang narinig ni Javierto mula sa Branch Manager na tila walang kaalaman sa kanyang kaso at mga technical concerns.


Ang lalaki ay nawalan ng tiwala sa bangko at nagsagawa ng kanyang sariling pagsisiyasat. Nalaman niya ang kakaibang impormasyon tulad ng:

1. Ayon sa sulat mula sa BDO, ang transaksyon na isinagawa ay "fund transfer" samantalang nalaman niya na inilipat ito sa pamamagitan ng cash pick-up via remittance center. Kahit na isiniwalat pa niya ang mga detalye ng receiver mula sa Binangonan, Rizal.

2. Ang kanyang nakarehistrong numero ay binago sa pamamagitan ng phone call  kung saan ang agent ay hindi nagsagawa ng thorough verification.

3. Ang fraud department ay hindi makapagbigay ng paliwanag tungkol sa kanyang  kaso. Nais ni Jester na humingi ng katarungan at gusto niyang ayusin ang sitwasyon under no legal circumstances. Gayunpaman, kung hindi pahihintulutan, itutulak niya na maghain ng kaso laban sa bangko.


Basahin ang kanyang full post:

For BDO Bank, Sobra kayong nakakaSTRESS!!

Oct 30, 2018. May nagsend ng OTP sa number ko and then may tumawag na taga BDO daw siya (+63 918 617 0096). The line was not clear kaya naputol na. At ang reason ng tawag niya eh yung OTP number na sinend sakin. NakakaBOBO no? Napaka coincidence na may tumawag na taga BDO after na may narecieve akong OTP. Pero in the end of conversation “WALA AKONG BINIGAY NA DETAILS”.

Then Nov 5, 2018 nakuhanan kami ng 29,000 PHP sa account namin. At ito pa Malala, “NAPALITAN ANG REGISTERED NUMBER KO NG WALA AKONG KAALAM ALAM”. Okay nireport namin and nakareceived kami ng letter after 20 banking days. At ang nasa letter naming eh “NON-REFUNDABLE ANG PERA NAMIN” reason?? “WALANG MAKAPAGPALIWANAG”.

In the picture below, kausapin naming daw ang Branch Manager naming. Ok, nakausap na namin. Unang tanong ko, may access ba siya sa reference number naming? “WALA”. May alam kaba sa issue na nangyari sa account ko? “WALA”.

Mapapaliwanag moba kung bakit hindi irerefund ang pera ko? “HINDI”. We just waiting and wasting money to call the BDO Call Center for more than a month and they will say “WALA SILANG ALAM, PERO HINDI IREREFUND AND PERA NAMIN”. NakakaBOBO sobra.

So ako na mismo nag conduct ng investigation habang nagiinvestigate pa daw “ULIT” sila. Naginvestigate na nga kayo, nagbigay na kayo ng sagot na hindi niyo irerefund pero wala kayong mapaliwanag kung bakit?! GANYAN NIYO TRATUHIN ANG MGA CLIENT NIYO. NAKAKATAKOT NA KAYO SOBRA. ANG HIRAP NG IPAGKATIWALA ANG PERA NAMING OFW SAINYO!!

1st Investigation: In the Letter Below, they said “Transaction type: FUND TRANSFER”. Eh nung nalaman ko ang ginawa nung hacker eh “CASH PICK UP” Via Remittance Centre?? Ito ang name and details nung tao. “JANCEN D. VILLONA - +63 906 922 4645 – 55 Unity Grace Hill Subdivision, Barangay Pagasa Binangonan, Rizal”.


2nd Investigation: So papaano napalitan ang registered number ko na sila na mismong may sabing walang “SYSTEM BREACH”? Nov 4, 2018. Someone called the BDO Call Center Hotline then she/he requested to change the registered number. Ito ang malala, “SOMEONE CALLED AND REQUEST TO CHANGE MY REGISTERED NUMBER WITHOUT USING MY OWN REGISTERED NUMBER” ok they verified it thru “PHONE CONVERSATION” at iyun na pinarocess na nila ang request. REASON FOR CHANGING? “WALANG NAKAINDICATE” ay taragisan naman talaga.

Sa BPI bago mo mapalitan ang Registered Number kaylangan pa nila ng hand written signature na isesend mo via email. Pero sa BDO? ONLY PHONE CONVERSATION WITHOUT USING THE REGISTERED NUMBER OR VALID REASON OR NOTIFIYING THE REAL ACCOUNT HOLDER. Mapapalitan na nila ang Registered Number mo. Grabe ang Security niyo pala BDO! ni hindi man lang kayo nagsend ng notifcation or any verification code kung kami ba talaga yung tumawag sainyo!

Grabe and SECURITY NIYO!!! LAHAT NG MAY ACCOUNT PALA SA BDO HINDI LIGTAS BASTA ALAM NAMIN ANG LAHAT NG DETAILS NUNG TAO!!! KAHIT SECRET QUESTION ALAM NILA SANA NAGBIGAY KAYO NG NOTIFICATION SA REAL ACCOUNT HOLDER!!! Hindi niyo ata alam gaano kahalaga ang Registered Number kung saan isesend niyo ang OTP niyo eh?! (+63 936 209 4868) ito yung tumawag sa BDO and yan na yung naka register sa account ko.


3rd Investigation: Pina retrieve ko ang call nung Nov 4, 2018 kung saan napalitan ang registered number ko. And they found out na “AKO DAW ANG TUMAWAG AT VENIRIFY NG BDO CALL CENTER AGENT”. Nagpapatransfer ako sa Fraud Department, walang makasagot. May makapagpapaliwanag ba na ako talaga ang tumawag? “WALA”!!! BDO BANK KUNG GAGAWA KAYO NG INVESTIGATION NIYO AT MAGBIBIGAY KAYO NG LETTER NA HINDI NA IREREFUND ANG PERA KO. SANA MAPALIWANAG NIYO SAKIN! HINDI YUNG PINAGPAPALIT PALITAN NIYO AKO NA PARANG GINAGAWA NIYO NG TANGA. GANYAN KAYO SA CLIENT NIYO?! GUMAWA KAYO NG ACTION WITHOUT ANY REASON. SA LETTER NIYO PA LANG MALI NA EH. FUND TRANSFER? KAYLAN PA NAGKAROON NG FUND TRANSFER MULA SA BDO BANK TO REMITTANCE CENTER? KELAN PA?! CINOCLOSE NIYO ANG CASE NAMIN NG WALANG MAKAPAGPALIWANAG. PINAOPEN KO ULIT AND THEN 20 BANKING DAYS ULIT ANG IINTAYIN KO BAGO KO MAKUHA SAGOT NIYO?! NAKAKALETSE NAMAN TALAGA.

To: Miss Catalina E. Papa
Vice President Support Services
Head Transaction Banking Group

Ma’am we called BDO and asked them if it’s possible that we talk directly to you since you’re the signatory of the decision made by the bank. All we need are basis why you guys came up with the decision not to refund our money. It’s a hard earned money from an OFW who worked hard away from her family to help her dad in his sickness.

Also, as the account holder, I believe that I have the right to know the explanation behind the decision you guys made. As much as possible, I don’t want to blow things out of proportion and please don’t provoke me to ask for legal and media assistance. Everyone from BDO now seems to run away from this situation. I am looking forward to hear from you and will be waiting from a call from your team to resolve this matter with fair judgement.


BDO Unibank BDO Kabayan Bdo Head Office Makati Raffy Tulfo in Action GMA News ABS-CBN News TV5 Kapuso Mo, Jessica Soho (One at Heart, Jessica Soho) Help me to share this post. Please 

Basahin ang halo halong reaksyon ng mga netizen tungkol sa kaso ni Dexter:



Source: Jester Menes Javierto
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Trending Balita: We Find Ways Kamo? - Kliyente ng BDO, Galit na Galit Matapos Matuklasang Nawala ang 29,000 Pesos Sa Kanyang BDO Account
We Find Ways Kamo? - Kliyente ng BDO, Galit na Galit Matapos Matuklasang Nawala ang 29,000 Pesos Sa Kanyang BDO Account
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